Why Upskill+ improves client outcomes
There are over 1.2 million people who work as health workers, case workers or support workers in the health, mental health, child protection, education etc systems in Australia. Imagine if there was a cost-effective training program to help these staff improve outcomes for their clients. UpSkill is such a training program.
The process of supporting these clients, especially those with complex needs, involves helping the client to set goals for their recovery and identifying the support they need to achieve those goals.
For clients to do so they must be able to trust their worker. The relationship that embodies such trust is called a ‘therapeutic relationship’. In this context, engagement skills are those that assist the worker in establishing a therapeutic relationship. Without such a relationship the client will be unwilling to identify deep seated vulnerabilities that hold them back from achieving their goals.
Psychologists have long realised that it is not necessarily the type of psychotherapy (eg Cognitive Behaviour Therapy, Acceptance and Commitment Therapy etc) that results in improved outcomes but the clinician’s ability to engage with the client ie the therapeutic relationship.
Many workers, especially those who have not had the opportunity to train as social workers or psychologists, may struggle to demonstrate the engagement skills required to establish a therapeutic relationship via pre-requisite engagement skills.
Upskill+ provides your staff to learn engagement skills via an interactive and structured process.