The aim of Upskill+ is to improve the engagement skills of your case managers/ caseworker to assist clients achieve their goals.


Why use Upskill+?

There are an estimated 1.3 million Australians working in case management, caseworker and support roles, often with the most marginalised and traumatised people.

The process of supporting these clients, especially those with complex needs, involves helping the client to set goals for their recovery and identifying the support they need to achieve those goals.

For clients to do so they must be able to trust their worker. The relationship that embodies such trust is called a ‘therapeutic relationship’. In this context, engagement skills are those that assist the worker in establishing a therapeutic relationship. Without such a relationship the client will be unwilling to identify deep seated vulnerabilities that hold them back from achieving their goals.

Psychologists have long realised that it is not necessarily the type of psychotherapy (eg Cognitivev Behaviour Therapy, Acceptance and Commitment Therapy etc) that results in improved outcomes but the clinician’s ability to engage with the client ie the therapeutic relationship.

Many workers, especially those who have not had the opportunity to train as social workers or psychologists, may struggle to demonstrate the engagement skills required to establish a therapeutic relationship via pre-requisite engagement skills.

Upskill+ provides your staff to learn engagement skills via an interactive and structured process.

Who is it suitable for?

Reduced incidence of WorkCover claims either from physical injury or stress related claims.

    Program outcomes

    Upon completing the Upskill+ program your staff will be:

    • better equipped to form therapeutic relationships with clients resulting in better outcomes for clients
    • less likely to violate professional boundaries with clients
    • less likely to experience burnout resulting from their work with clients with complex needs

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